With direct debit, your payments are automatically deducted from your account on the due date - you'll never miss a payment. You'll still receive your bill, but we will deduct your outstanding balance on the due date.

There are two ways you can set up your direct debit:

  1. Bank account:
    Please complete our online direct debit request form to set up a direct debit from your savings, cheque or transaction bank accounts.
  2. Credit card:
    To set up a direct debit from your credit card, complete the form below.

    Set up a direct debit

    Direct debit FAQs
    • What is the frequency for payments?
      Payments are either bi-monthly or quarterly. Your payment frequency is detailed in your energy plan.
    • When do the payments get made?
      Your bill is always paid on the due date, so you never need to worry about paying your bill. If the due date falls on a weekend or public holiday, we'll debit your account on the next business day.
    • Changing or cancelling your direct debit.
      If you wish to change any details of your direct debit or cancel the payments, please call us and we'll process this for you.
    • What is the cost?
      There is no charge from PowerHub to pay by direct debit. Usual fees charged by your bank for electronic transactions may apply.